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vybuss.com Disability and mobility

Travelers with disabilities

Travelers with disabilities have the right to travel with Vy as far as is practically possible. You must be able to complete the journey on your own, with your own companion or with the help of the assistance that Vy can offer on the bus.

Traveling with a wheelchair

We kindly ask travelers using a wheelchair to contact our customer service by telephone at least 36 hours before departure to ensure the bus is properly equipped to accommodate a wheelchair. If you are unable to provide this notice, we will still make every effort, within practical limits, to prepare the bus accordingly.

For travel with Vy express in Norway

Please call (+47) 40 70 50 70

For travel with Vy bus4you and Vy express in Sweden

Please call (+46) 771-151515

 

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Persons with disabilities or reduced mobility can only be refused transport if:

  • it is necessary to safeguard security in accordance with law or regulation
  • the construction of the bus, stop or terminal makes it physically impossible to take the traveler on board

For safety reasons and due to the bus's construction, a wheelchair must not exceed the following measures:

  • Length: 120 cm
  • Width: 70 cm
  • Height: 109 cm
  • Total weight: 300 kg (including the user).

If the traveler is refused transport due to the reasons mentioned above, the traveler will be informed of alternative transport options. The traveler will be given a refund for their purchased ticket.

Vy needs to be notified no later than 36 hours before departure if there is a need for assistance. 

Assistance during the journey consists of assistance for boarding and seating. Our staff will not be able to help with feeding, medication, toilet visits, or the like. 

Although the traveler has not been notified for assistance in the given time needed, Vy will try to assist the traveler with boarding and seating as far as practically possible.

Companions get up to a 50 percent discount on an ordinary adult ticket and must be able to present an accompanying person card. The owner of the accompanying person card can choose who to designate as the accompanying person.

 


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