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Customer Service

Do you have any questions about your travel and you wish to speak with us? Please contact us and we will provide you with answers, information about your trip or assistance with booking a ticket. We will help you at our best effort as soon as possible.

Please note that there are two different points of contact. For travels in Sweden or travels to or from Sweden and Denmark contact Vy Travel AB in Sweden. For travels in Norway contact Vy Bus AS.

Contact Vy Bus AS in Norway

Telephone: (+47) 407 05070
Email: buss@vy.no
Facebook: facebook.com/Nettbuss 

Opening hours: 
Monday - Friday: 08:30-15:30 

Vy Buss AS
Visiting address: Schweigaardsgate 23, Oslo
Post address: Vy Buss AS, PB 1800 Sentrum, 0048 Oslo


Contact Vy Travel AB in Sweden

Travel with Vy Bus4You and Vy express

Contact with customer service: Please continue here

Contact with our ticket office: Telephone: (+46) 771 151515

Opening hours (telephone assistance):
Monday - Friday: 08:00 - 18:00 
Saturday: Closed
Sunday: 09:00 - 18:00

Vy Travel AB, Polhemsplatsen 5, 411 11 Gothenburg


Lost and found


If your luggage is lost during your travel with Vy express please contact us. 

Telephone: (+47) 407 05 070

E-mail: hittegods.buss@vy.no



If your luggage is lost during your travel with Vy Bus4You or Vy express, please continue here. 

If your luggage is lost during your travel with Vy intercity bus please continue here. 



If you are not pleased with your travel experience we value your feedback. Please contact us with your complaint and we will have the possibility to improve and regain your trust.


Contact details 

Vy Bus AS in Norway: buss@vy.no

Vy Travel in Sweden: Please continue to form here